Wikipedia says, "A money-back guarantee, is a guarantee that if a buyer is not satisfied with a product, a refund will be made." We think that sounds pretty good and we're confident enough in our product's quality that we're going to do just that -- guarantee it.
RETURNS & EXCHANGES
We do not charge restocking fees at RPM, as we all know online shopping is not the same as buying something in person, because you can't touch it, feel it or try it on like you can at a retail store. With our Return & Exchange program we take the risk out of online ordering, and we make it as simple as possible. Simply put, if you don't like something you've bought from us you have 30 days to send it back for a full refund. Yes, you do have to pay the shipping back to us, as we paid to ship it to you. Unsure of what color matches best? Just buy both and send one back. No questions asked, just contact us online via Chat for your RMA. We have conditions below so please keep reading.
CONDITIONS FOR RETURNS
All returned items must be sent back with an RMA # (Return Material Authorization Number). If you want to return something please go to our website and email us or try our online Chat to request to request an RMA Number. Our agent will give you instruction of where to send your order back and what to include on the outside of your package. If you want something cancelled from an open order you must email us with your request before we ship your order to avoid having to cover the return shipping cost. UNUSED: Items must be UNUSED and in a new resellable condition. Some of our products like our vinyl wrap decals, screen protectors, and carbon fiber spoilers become USED as soon as the protective backing paper or adhesive strip is removed. These items are non-returnable once this happens, so please be sure you're happy with the product and comfortable with the installation process before removing the installation tape or backing paper. We suggest placing the item in the exact location where you will be installing to make sure you love it and to make sure it fits correctly. We always recommend watching our installation videos before installing any of our products. We include QR Codes you simply scan with your smartphone which will load the installation video. We also have links on our website under each product page, on a separate tab next labeled Installation Video.
RETURN TIME LIMIT
Orders are not returnable after 30 days. Please contact us as we may offer a partial refund if you want to exchange it for something else.
We are not able to issue refunds for failed installations. We offer troubleshooting solutions and we send out replacement parts everyday. We only ask for customers to pay for the material cost and shipping. Contact our Technical Support Department for assistance.
Our products are self installing but if you make a mistake installing something and need a replacement, please send us an email with a photo along with your replacement request. Please contact us for the replacement cost which includes the material cost and shipping & handling. We don't want to profit on a replacement part.
LIMITED* LIFETIME WARRANTY
Our products come with a LIFETIME WARRANTY unless listed otherwise on the product page for the item in question*. Our Lifetime Warranty does not cover normal wear and tear. If something wears out or gets damaged over time, or damaged while installing it, we will offer a replacement item at a discounted price. For vinyl See below under Replacement Pieces. Unfortunately we are not able to replace discontinued items If something stops working during the first 90 days we will send you a free replacement along with a return label to send back the defective part. We even pay the shipping for replacement parts during the first 90 days. After 90 days we require our customers to ship back whatever is not working or broken for our evaluation. If a replacement is needed we may charge them for the material cost and shipping. After 90 days we do not issue refunds. In either case, be sure to include your order number and your shipping address if it has changed. International Customers do have to pay a replacement shipping cost of $25 for non oversized items, HI and AK $10, or simply place a new order over $50 and we will include the replacement free of charge. For missing items you have 5 days from receipt of delivery notification to email for replacement, after 5 days we will not be able to replace missing/lost shipments.
Our competitors give very limited warranties, if you order something online, your lucky to get a 30 day warranty and after that you may have to ship items back to China in order to make a claim. Other companies may give you a 1 year warranty, but many charge 20% restocking fees. This is just not fair, and not how we operate. Just contact us and promise to do everything we can to make it right !
Mark and Suzanne are the owners of RPM Ford Aftermarket Accessories. All 3 of our children work at our family run American company. After 3 years of very hard work and dedication, we now have more than 500 active customers. We are proud Ford owners, and we share your passion for Ford's. We are located in sunny Southern California, and if you are in the area please stop in to say hi, and see our showroom. We will show you you how our products look on our cars and on yours. Stop in and mention you took the time to read this and we will have a special gift for you. Thank you for visiting our website, and for your business.
Text us at 949-391-3188 or email us at email@example.com